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Lenny's Knowledge Sketch · The Art of Product Management

5 Big Ideas from
Shreyas Doshi

Shreyas Doshi
Former PM: Stripe, Twitter, Google, Yahoo
Creator of the LNO Framework
PM CRAFT
Idea #1 — Pre-Mortems

Imagine It Already Failed

🐯 Tiger
Will actually kill us
🗒 Paper Tiger
Seems scary, isn't
🐘 Elephant
Nobody is saying it
"Imagine this project has miserably failed 6 months from now. Work backwards — what went wrong?"
  • Post-mortems extract insight after failure. Pre-mortems extract it before.
  • The magic: psychological safety to voice concerns that feel "too negative"
  • Include every function. Alternate talking with 5-min silent writing in shared doc.
  • At end: each person votes for the tiger someone else mentioned — not their own
  • Result: shared vocabulary. Future meetings use "I have a tiger" with no hesitation
Idea #2 — LNO Framework

Not All Tasks Are Created Equal — Stop Treating Them Like They Are

L Leverage
Put in 1X, get 10-100X back. Write the PRD for the key feature. Do the strategic review.
N Neutral
Put in 1X, get ~1X back. Routine stakeholder updates. Standard team meetings.
O Overhead
Put in 1X, get far less back. Expense reports. Admin. Process tasks nobody reads.
"I was a perfectionist doing L tasks and O tasks identically. That's why my to-do list was endless and I was stressed — I was optimizing overhead like it was strategy."
  • Reserve your highest energy for L tasks. Let your inner perfectionist shine only there.
  • The same activity (e.g. writing a bug report) can be L, N, or O depending on what's at stake
  • The extra time for L tasks must come from N and O tasks — not from working longer hours
  • Most ambitious PMs fail this — they treat everything like it deserves their best work
Ideas #3 & #4

Three Levels of Work — and Why Execution Problems Are Really Strategy Problems

3 Levels of Product Work
Health Work — Keep the product alive and stable. Fix bugs, pay technical debt, maintain reliability.
Growth Work — Move the core metrics. Activation, retention, monetization improvements.
Delight Work — Create new value. New features, new experiences, new reasons to love the product.

When teams don't agree on which level they're working at, tension looks like an execution problem — but it's a strategy problem.

Execution = Strategy in Disguise
"Most execution problems are actually strategy problems. The team isn't slow or dysfunctional — they're executing a fuzzy strategy at full speed."
  • Symptom: "Why aren't we shipping faster?" — Real cause: two teams with different strategic assumptions
  • Symptom: "We keep re-prioritizing" — Real cause: no clear conviction on what matters most
  • Symptom: "Lots of conflict between teams" — Real cause: teams working at different levels without realizing it
  • Fix: name the level, name the goal, get explicit alignment — before blaming execution
Idea #5 — Prioritization

The Common Pitfall: Confusing Effort for Impact

  • PMs naturally talk about what they spent the most time building — not what matters most to customers
  • John Collison (Stripe): "Talk about the product in terms customers understand — not in terms of the effort you put in"
  • Feature effort ≠ customer value. The things easiest to build might deliver the most value.
  • Prioritize by impact on the user's life, not by complexity of implementation
  • Ask: what would make users love this product more? (Jack Dorsey's one question)
Jack's one question In a Stripe acquisition meeting with all the metrics and strategy laid out — Jack Dorsey simply asked: "How does this make our users love Twitter more?" Nobody had an answer.
Contrarian

PM Wisdom Worth Unlearning

A post-mortem prevents the next failure INSTEAD → A pre-mortem prevents the failure. Post-mortems extract insight from wreckage. Pre-mortems avoid the wreckage in the first place.
Work harder when overwhelmed INSTEAD → Classify your work first. Overwhelm is almost always caused by doing O tasks with L task energy. Stop, sort, refocus on leverage.
We have an execution problem INSTEAD → Almost certainly a strategy problem. Get explicit on which level of work you're doing and what the goal actually is before optimizing execution.
Highlight the hardest thing you built INSTEAD → Highlight what most changes the customer's life. Effort and impact are independent. The best feature might have taken 2 days to ship.
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