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Hiring and Developing World-Class Product Owners

Dmitry Zlokazov
Global Head of Product, Revolut
2024
The Role

Product Owner ≠ Scrum Owner

ProductOwnerLocalCEOEnd-to-EndOwnershipLine manager for cross-functional team
"They are end-to-end responsible for the product, for this part of the business, and for their customers to be happy. They run the teams, they define the roadmap, they contribute to strategy, and they execute relentlessly."
  • Not a scrum planning role—a true business owner
  • Line manager for engineers, designers, data analysts, and ops
  • Responsible for shipping, customer happiness, and results
  • At Revolut: 150+ product owners managing products across 50 countries
Skills Framework

Three Types, One Core DNA

UX Product Owners
Focus on consumer experience. Great taste in design. They know what UX will and won't work.
Technical Product Owners
Former engineers who dive deepest into details. Read code level. Understand underlying issues.
Data Science Product Owners
Former data scientists in management. Hands-on with metrics. Quantify product performance rigorously.
The 85-90% overlapWhat matters: problem solving, customer empathy, deep diving on details, technical acumen, business metrics. Specialization is just 10-15% of the role.
DeepDetailsCustomerEmpathyBusinessAcumenCore skills apply everywhere
What Makes Them Succeed

The Revolut PM Playbook

  • Ownership: Product owner is line manager. They own results, not just opinions.
  • Obsession with WOW: Never sacrifice product quality or aesthetics. Reduce features, not delight.
  • Context mastery: Keep large context in mind. See multiple angles. Consider second-order effects.
  • Deep diving: Go to code-reading level. No domain is too complex to understand fully.
The hiring signal
Raw intellect and hunger to build beat experience. Revolut hires driven junior PMs over tired senior ones.
The quality bar
Founders review 100% of screens shipped. Every flow is scrutinized for edge cases and nuance.
Leadership Approach

Deep on 7-10, Loose on 90

"Pick 7 or 10 projects. Go super deep into them—really, really deep—sitting with engineers, reading code. For the other 50-60 items, teams know they could be next. It signals priorities and builds discipline."
Why it scalesLean platforms. Cross-functional autonomy. Flat hierarchy with founder oversight. This unlocks speed most companies can't match.
Contrarian Playbook

What Most Teams Get Wrong

Hire experienced PMs from your industryINSTEAD →Hire raw intellect and hunger. Junior PMs with drive > senior PMs who coast.
Cut scope to manage your team betterINSTEAD →Go deep on what matters, give teams autonomy on the rest. You can do more.
Quality is negotiable when you're moving fastINSTEAD →Cut features instead of polish. Never compromise on UX, aesthetics, or feel.
90% done is almost 100% doneINSTEAD →99% done is closer to 0%. The last 1% is where quality lives. Ship nothing less.
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